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Program Description: Join over 250 energy professionals to discuss the latest industry trends and best practices in corporate and customer services. The diverse mix of presentations, Q&A panels, roundtable discussions and networking allow attendees to share their experiences and develop contacts throughout the industry. Expect to gain applicable insights on a variety of topics including customer experience; human resources; emerging technology, products and services; community engagement; data and business systems; innovation; risk management; and change management. This program is an excellent professional development and organizational team-building opportunity.

Who Should Attend:

• Corporate and customer service managers
• Customer experience and engagement managers
• Market researchers and product managers
• Service center managers
• Internal and external communication professionals
• Community outreach and education professionals
• Human resources and workforce development professionals
• IT, innovation, and automation professionals
• Data analysts, scientists, and governance professionals
• Enterprise risk managers
• Compliance analysts
• Vendors and service company providers

For more information contact Amy Nye at (971) 303.2119 or nye@westernenergy.org.

General Cancellation Policy: Due to contractual obligations, cancellations received 15 business days prior to the program will receive a full refund. Cancellations received 6 to 14 business days prior to the event will receive a refund, less a $100 administrative fee. No shows and last minute cancellations, 5 business days prior to the event or less, will be responsible for the full registration fee. Substitutions from your organization for the same event are always welcome.

Participation Policy: Western Energy Institute programs and events are open to energy companies (including gas production and electric generation, gas and electric transmission and gas and electric distribution utilities). Select programs and events are open to energy industry product and service suppliers. Programs and events are closed to all media representatives and to the general public.